What do the customers think about you ? How can you improve the Brand Reputation?
A satisfaction analysis is what what you need. More and more customers choose their accomodation after checking the online reviews. Qualitando is the tool that allows you to transform customer satisfaction in brand reputation.
Thanks to Qualitando, you can supervise guests experience and improve the reputation of your hotel.
Qualitando helps your Brand Reputation
Among its numerous functions, you can notice the customer satisfaction both during and after the vacation, sending intelligent surveys to your guests in order to receive an opinion on how they spent the holidays in your hotel. The system detects guest satisfaction in real time and acts automatically as:
Fully satisfied guests: automatically invite guest to leave a review on Tripadvisor, Google, HolidayCheck.
Partially satisfied guests: send a different email based on the noticed approval index
Unsatisfied guests: it warns you, in order to manage promptly the complaint.
The structures which use Qualitando have obtained important results
1.
Improvement of the online reputation with a significant reduction of the negative recensions
2.
Increase of the ranking on the review portals such as Tripadvisor
Choose your Qualitando version according to your needs
Choose your Qualitando version according to your needs
| Main features | Qualitando Business | Qualitando Premium |
|---|---|---|
| First impression surveys in multiple languages | ✓ | ✓ |
| Post experience surveys in multiple languages | ✓ | ✓ |
| Incentive to fill in through discount / special coupons | ✓ | ✓ |
| Automatic complaint notification and handling | ✓ | ✓ |
| Stimulus to release reviews | ✓ | |
| Statistics and Reports | ✓ | ✓ |
| Integration with Qualitando Hotspot (if purchased) | ✓ | ✓ |
| Professional translations of surveys into 4 languages | ✓ | |
| Automatic Welcome mail before the stay | ✓ | |
| Integrations with PMS, CRM, booking engine, ... | ✓ | |
| Newsletter system with preset templates | ✓ | |
| Quality certificate and Guestbook to connect to hotel website | ✓ | |
| Website Survey to stimulate direct bookings | ✓ | |
| Cost | € 400/year Net VAT | € 650/year Net VAT |
| Caratt. principali |  |
 |
|---|---|---|
| Questionari prima impressione in più lingue |
✓ | ✓ |
| Questionari post esperienza in più lingue |
✓ | ✓ |
| Incentive alla compilazione tramite buoni sconto/speciali |
✓ | ✓ |
| Automatic complaint notification and gestione automatica del reclamo |
✓ | ✓ |
| Stimulus al rilascio delle recensioni |
✓ | |
| Statistiche e Report |
✓ | ✓ |
| Integration with Qualitando Hotspot (if purchased) |
✓ | ✓ |
| Traduzioni professionali dei questionari in 4 lingue |
✓ | |
| Automatic Welcome mail automatica prima del soggiorno |
✓ | |
| Integrations with gestionali, crm, booking engine, … |
✓ | |
| Sistema Newsletter con template preimpostati |
✓ | |
| Quality certificate and Guestbook to connect to hotel website |
✓ | |
| Website Survey per stimolare direct reservations |
✓ | |
| Cost | 350€* | 650€* |
*all’anno (+IVA)
