What do the customers think about you ? How can you improve the Brand Reputation?

A satisfaction analysis is what what you need. More and more customers choose their accomodation after checking the online reviews. Qualitando is the tool that allows you to transform customer satisfaction in brand reputation.

Thanks to Qualitando, you can supervise guests experience and improve the reputation of your hotel.

Qualitando helps your Brand Reputation

Among its numerous functions, you can notice the customer satisfaction both during and after the vacation, sending intelligent surveys to your guests in order to receive an opinion on how they spent the holidays in your hotel. The system detects guest satisfaction in real time and acts automatically as:

  • Fully satisfied guests: automatically invite guest to leave a review on Tripadvisor, Google, HolidayCheck.

  • Partially satisfied guests: send a different email based on the noticed approval index

  • Unsatisfied guests: it warns you, in order to manage promptly the complaint.

The structures which use Qualitando have obtained important results

1.

Improvement of the online reputation with a significant reduction of the negative recensions

2.

Increase of the ranking on the review portals such as Tripadvisor

Choose your Qualitando version according to your needs

Choose your Qualitando version according to your needs

Main features Qualitando Business Qualitando Premium
First impression surveys in multiple languages
Post experience surveys in multiple languages
Incentive to fill in through discount / special coupons
Automatic complaint notification and handling
Stimulus to release reviews  
Statistics and Reports
Integration with Qualitando Hotspot (if purchased)
Professional translations of surveys into 4 languages  
Automatic Welcome mail before the stay  
Integrations with PMS, CRM, booking engine, ...  
Newsletter system with preset templates  
Quality certificate and Guestbook to connect to hotel website  
Website Survey to stimulate direct bookings  
Cost € 400/year Net VAT € 650/year Net VAT
Caratt. principali
Questionari prima
impressione in
più lingue
Questionari post
esperienza in
più lingue
Incentive alla
compilazione
tramite buoni
sconto/speciali
Automatic complaint notification and
gestione
automatica
del reclamo
Stimulus al
rilascio delle
recensioni
Statistiche e
Report
Integration with
Qualitando Hotspot
(if purchased)
Traduzioni
professionali

dei questionari
in 4 lingue
Automatic Welcome mail
automatica prima
del soggiorno
Integrations with
gestionali, crm,
booking engine, …
Sistema Newsletter
con template
preimpostati
Quality certificate
and Guestbook
to connect to hotel website
Website Survey
per stimolare
direct reservations
Cost 350€* 650€*

*all’anno (+IVA)

Do you want to improve your brand reputation?

Contact us!
Contact us!