FAQ2020-11-25T09:30:09+00:00

Here we are answering some of the most frequently asked questions.

I would like to learn how to use Vertical Booking. Do you organize courses?2019-05-16T20:22:54+00:00

We periodically organize training courses for those who want to learn how to use Vertical Booking independently and manage and customize the booking engine in order to optimize sales. Click here to find out upcoming dates.

Which course should I attend to learn how to independently implement revenue techniques?2019-05-16T20:22:25+00:00

Hotel Revenue Lab is a unique training project conceived by Hotelperformance and is aimed at all those who want to become Revenue Manager in the hospitality world. follow this link.

How do I reduce facility costs?2020-11-25T09:42:43+00:00

There are two ways: cost control, with an expert consultant who, together with you, will take care of separate and analyze in detail all the single costs, suggesting the solutions to be adopted; or you can use the our software Abaco, which will allow you to discover all the costs of the accomodation and keep under control the situation.

I would like to increase direct bookings. What can I do?2020-11-05T16:11:17+00:00

There are different solutions: Integrate an online booking engine on your site or use a software like Ads Hotel for metasearch campaigns, for example. Otherwise yours could be a problem of answering the requests of your potential customers: are they engaging enough? Make an appointment with us, we will analyze your situation together to propose the best solution.

I would like to improve my online reputation, how can I do it?2020-11-05T16:15:16+00:00

If you already offer good service to your customers, Qualitandomight be of interest to you. This software sends a questionnaire to those who have stayed in your hotel and, based on the opinion of your guests, suggests to leave a review; if there are complaints, however, send a letter to deal with them promptly, before they turn into a negative review.

My customers make their reservations over the phone. Why shall I use an online booking system?2020-11-05T17:21:35+00:00

Your customers book by phone precisely because you don't have a booking engine on your website. It may seem strange to you, but just as there are people who book only by phone or email, there are those who book only online. That's why a booking engine allows you to reach sales percentages and increase bookings. Not having it can lead your customers to book on Booking.com where you should pay commissions or, even worse, to book in a different property. Discover the features of our booking and contact us to understand which solution is right for you.

What is Revenue Management?2020-11-05T17:14:03+00:00

Revenue Management is based on the differentiation of one's sale, depending on the client, on the time, on demand. But, if you have any doubts, we suggest you to benefit from our Consultancy Service. One of our revenue experts will come to you to explain how this strategy works. He will follow you until you are able to put it into practice independently.

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